Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to WoofNexa. The terms "we," "us," and "our" refer to WoofNexa. WoofNexa operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a shopping experience (the "Services"). WoofNexa uses Shopify to provide and operate the Services.

These Terms of Service, together with the policies referenced in these Terms, describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. They contain important information regarding your rights and responsibilities, including provisions concerning orders, payments, shipping, returns, warranties, limitations of liability, and use of the Services.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our applicable store policies. If you do not agree to these Terms, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence and that you have the legal capacity to enter into these Terms.

To use the Services, including browsing our online store or purchasing products, you may be asked to provide information such as your email address, billing information, payment information, and shipping information. You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of any account credentials associated with your use of the Services and for activity conducted through your account.

You may not use the Services for any unlawful purpose or in violation of these Terms or any applicable law.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to provide accurate descriptions, images, specifications, pricing, and other information about our products.

Product colors and appearance may vary depending on your device, screen, browser, and display settings.

Product information, specifications, packaging, availability, and pricing may change from time to time. We reserve the right to discontinue products, modify product information, or limit quantities where reasonably necessary.

Product availability shown on the website is subject to actual inventory availability. If a product becomes unavailable after an order is placed, we will contact the customer and provide an appropriate resolution in accordance with our applicable policies and applicable law.

SECTION 3 - ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products. An order is not considered accepted until WoofNexa confirms the order.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases of suspected fraud, unauthorized transactions, pricing or inventory errors, product availability issues, or violations of these Terms.

If we cancel or materially modify an order after payment has been received, we will notify you using the contact information provided with the order and, where applicable, issue a refund for amounts paid for the affected order.

Please review your order carefully before submitting it.

Your purchases are subject to our applicable Return and Refund Policy.

You represent that purchases made through the Services are for personal or household use and not for unauthorized resale or commercial distribution.

SECTION 4 - PRICES AND BILLING

Prices, discounts, promotions, and product availability may change from time to time.

The price charged for a product will generally be the price displayed at the time the order is placed, subject to applicable taxes, shipping charges, and any other charges clearly disclosed during checkout.

Any applicable sales taxes or other taxes will be calculated and displayed at checkout where required.

You agree to provide accurate and complete payment and billing information for purchases made through the Services.

You authorize us and our payment service providers to process charges associated with your order using the payment method you provide.

If a payment cannot be processed, we may delay or cancel the order until valid payment is received.

We reserve the right to correct obvious pricing or information errors and, where appropriate, offer you the option to reconfirm an order at the corrected price or receive a refund for an order that has been cancelled.

SECTION 5 - SHIPPING AND DELIVERY

WoofNexa sells products to customers in the United States.

Orders may be fulfilled from different fulfillment facilities depending on product availability and the fulfillment partner used for a particular order. As a result, the shipping origin may vary by product and order.

Shipping and delivery estimates are provided at checkout and in our Shipping Policy. Delivery times are estimates and may vary depending on carrier service, inventory availability, weather, and other unforeseen circumstances.

We will provide available shipping information, estimated delivery times, and applicable shipping charges during checkout or through our Shipping Policy.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been handed to the shipping carrier, delays may occur due to carrier operations, weather, holidays, address issues, or other circumstances outside our reasonable control.

If there is a significant shipping delay or an issue affecting fulfillment, we will make reasonable efforts to assist you using the contact information associated with your order.

Customers are responsible for providing an accurate shipping address. If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges or other consequences may apply where permitted by law.

For additional information, please review our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY

The Services and their contents, including trademarks, logos, brand names, text, graphics, images, product descriptions, videos, audio, design, selection, and arrangement, are owned by WoofNexa or its licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, or commercially exploit material from the Services without our prior written permission, except where permitted by applicable law.

Nothing in these Terms grants you any license or other right to use any WoofNexa trademark, copyright, design, or other intellectual property except as expressly permitted.

WoofNexa's names, logos, product names, service names, designs, and slogans may be trademarks of WoofNexa or its licensors.

Shopify's name, logo, products, services, and other trademarks remain the property of Shopify. Other trademarks appearing on the Services belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, applications, payment services, shipping services, analytics services, or other functionality provided by third parties.

Third-party services may be subject to their own terms and policies.

We do not control every third-party service and are not responsible for the independent operation, availability, or policies of third-party services except where required by applicable law.

Your use of third-party services may be subject to additional terms imposed by the applicable provider.

We may introduce additional features, tools, or services in the future. Any new features will be subject to these Terms unless otherwise stated.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to websites, services, applications, or other resources operated by third parties.

We provide such links for convenience. We do not necessarily endorse or control third-party websites or their content.

If you access a third-party website or service, you do so at your own discretion and risk. You should review the applicable third party's terms and privacy policies before using its services or providing information.

Questions, complaints, or disputes concerning a third-party service should generally be directed to that third-party provider, subject to any rights you may have against WoofNexa under applicable law.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

WoofNexa uses Shopify to provide the ecommerce platform supporting the Services.

Your purchase transaction is between you and WoofNexa. Shopify provides the technology and platform infrastructure used by WoofNexa but is not the seller of the products offered through our store.

To the extent permitted by applicable law, Shopify is not responsible for the products sold by WoofNexa, fulfillment of WoofNexa orders, customer service provided by WoofNexa, or disputes between you and WoofNexa concerning your purchases.

SECTION 10 - PRIVACY

Your use of the Services is also subject to our Privacy Policy.

We collect, use, and process personal information as described in our Privacy Policy and as necessary to operate the store, process orders, provide customer service, prevent fraud, process payments, and fulfill our legal and contractual obligations.

Because the Services are provided using Shopify and other third-party service providers, information may be processed by Shopify and other service providers as necessary to operate the store and provide the Services.

You should review our Privacy Policy for information about how personal information is collected, used, stored, and shared.

SECTION 11 - FEEDBACK AND USER CONTENT

If you submit reviews, comments, suggestions, photographs, feedback, or other content to WoofNexa, you represent that you have the necessary rights to provide that content and that the content does not violate the rights of another person or entity.

By submitting content to us, you grant WoofNexa a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, adapt, and distribute that content for operating, improving, and promoting the Services, subject to applicable law and our Privacy Policy.

We may remove or refuse to publish content that we reasonably believe is unlawful, fraudulent, abusive, defamatory, misleading, infringing, or otherwise inappropriate.

You must not submit content that contains malicious software, fraudulent information, impersonation, or material that violates applicable law or another person's rights.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, update information, or cancel orders affected by material errors where reasonably necessary.

If an order is cancelled because of an error, we will notify the affected customer and refund amounts paid for the cancelled order where applicable.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services:

(a) for any unlawful, fraudulent, or malicious purpose;

(b) to violate applicable laws or regulations;

(d) to harass, threaten, abuse, defame, or harm another person;

(e) to submit false, misleading, or fraudulent information;

(f) to interfere with the operation or security of the Services;

(g) to distribute malware, viruses, or other harmful code;

(h) to impersonate another person or business;

(i) to engage in unauthorized scraping, automated access, or data extraction that interferes with the Services;

(j) to attempt to bypass security, authentication, or access controls; or

(k) to use the Services in a manner that could expose WoofNexa, Shopify, or other users to unlawful activity or liability.

We reserve the right to suspend or terminate access to the Services where reasonably necessary to protect the store, our customers, our service providers, or our legal rights.

SECTION 14 - AUTOMATED AGENTS

This section applies if a person or entity uses an automated or semi-automated software agent to access, use, or interact with the Services.

Automated agents must identify themselves where technically required and must not misrepresent themselves as human users.

Automated agents must not circumvent security measures, access controls, CAPTCHAs, technical restrictions, or other measures intended to control access to the Services.

We may restrict or block automated access where reasonably necessary to protect the Services, our systems, our customers, or our business.

SECTION 15 - TERMINATION

We may suspend or terminate access to the Services where reasonably necessary, including where you violate these Terms, applicable law, or the rights of another person.

Termination will not affect rights or obligations that arose before termination.

The provisions concerning intellectual property, privacy, disclaimers, limitations of liability, indemnification, governing law, and other provisions that by their nature should survive termination will continue to apply to the extent permitted by applicable law.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is provided for general information purposes. While we make reasonable efforts to keep information accurate and current, we do not warrant that all information, descriptions, pricing, availability, or other content will always be complete, accurate, current, or error-free.

EXCEPT AS EXPRESSLY PROVIDED BY WOOFNEXA AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, WOOFNEXA DISCLAIMS WARRANTIES, REPRESENTATIONS, AND CONDITIONS THAT ARE NOT EXPRESSLY PROVIDED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL ALWAYS BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ALL DEFECTS WILL BE CORRECTED.

PRODUCT IMAGES, COLORS, DIMENSIONS, DESCRIPTIONS, AND OTHER PRODUCT INFORMATION MAY VARY FROM THE ACTUAL PRODUCT DUE TO PRODUCT UPDATES, MANUFACTURER CHANGES, SCREEN SETTINGS, AND OTHER FACTORS.

NOTHING IN THESE TERMS EXCLUDES, LIMITS, OR RESTRICTS ANY WARRANTY, GUARANTEE, CONSUMER RIGHT, OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

WHERE A PRODUCT IS SUBJECT TO A MANUFACTURER'S WARRANTY OR GUARANTEE, ANY SUCH WARRANTY WILL APPLY ACCORDING TO ITS APPLICABLE TERMS. Your mandatory statutory consumer rights remain unaffected.

SECTION 17 - LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WOOFNEXA AND ITS AFFILIATES, PARTNERS, SERVICE PROVIDERS, CONTRACTORS, OFFICERS, DIRECTORS, AND EMPLOYEES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WOOFNEXA'S TOTAL LIABILITY ARISING FROM OR RELATING TO AN ORDER OR YOUR USE OF THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO WOOFNEXA FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

These limitations do not apply to liability that cannot lawfully be limited or excluded under applicable law, including any rights or remedies that cannot legally be waived by consumers.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless WoofNexa and its affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from claims, losses, damages, liabilities, and reasonable expenses arising from:

(1) your violation of these Terms;

(2) your violation of applicable law or the rights of another person;

(3) your misuse of the Services; or

(4) content you submit that violates the rights of another person.

This provision does not require you to indemnify WoofNexa for matters caused by WoofNexa's own unlawful conduct or for any liability that cannot lawfully be shifted to you.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in full force and effect.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

These Terms, together with the policies and information expressly incorporated into them, constitute the agreement governing your use of the Services and supersede prior versions of these Terms concerning the same subject matter.

If any ambiguity exists, these Terms will be interpreted in accordance with applicable law and applicable consumer protection requirements.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where such transfer is permitted by applicable law.

We may transfer or assign our rights and obligations in connection with a merger, acquisition, sale of assets, restructuring, or similar business transaction, subject to applicable law.

SECTION 22 - GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws applicable to WoofNexa's place of establishment, without prejudice to any mandatory consumer protection rights that apply to customers in the United States or other jurisdictions where WoofNexa lawfully offers its products.

Nothing in these Terms is intended to deprive a consumer of any mandatory right or protection that cannot legally be waived.

Where applicable law gives you the right to bring a claim in a particular court or jurisdiction, these Terms do not prevent you from exercising that right.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and do not limit or otherwise affect the meaning of any provision.

SECTION 24 - CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on our website.

We may update, change, or replace portions of these Terms from time to time by publishing an updated version on our website.

Material changes will be communicated where required by applicable law.

Your continued use of the Services after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 25 - CONTACT INFORMATION

If you have questions about these Terms, your order, a product, shipping, returns, refunds, or customer service, please contact us at:

WoofNexa

Email: support@woofnexa.com

Business address:

40 Ekklision 14
Drama 661 00
Greece

Website: woofnexa.com

Customer support is available through the contact information provided above.

For order-specific questions, please include your order number and the email address used to place the order so that we can assist you efficiently.