Privacy policy

Last updated: September 30, 2026

WoofNexa operates this store and website, including all related information, content, features, tools, products, and services (the "Services") to provide you, the customer, with a curated shopping experience.

WoofNexa is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through our Services or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand how we collect, use, and disclose your information as described in this Privacy Policy.

Personal Information We Collect

When you use our Services, we may collect personal information that identifies you or can reasonably be linked to you, including:

  • Contact information, such as your name, email address, phone number, billing address, and shipping address.
  • Payment information, such as payment details, transaction information, and payment confirmations.
  • Order information, including products purchased, order history, returns, exchanges, and cancellations.
  • Account information, including account details, preferences, and settings if you create an account.
  • Communications, including information you provide when contacting customer support.
  • Device and usage information, including browser information, IP address, device information, and how you interact with our website.

How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, or interact with our website.
  • Automatically through cookies and similar technologies when you use our Services.
  • From Shopify, payment providers, fulfillment partners, shipping providers, and other service providers that help us operate our business.

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.
  • Process payments and provide order updates.
  • Arrange shipping and delivery.
  • Provide customer support.
  • Improve our website, products, and customer experience.
  • Send marketing communications when you have provided permission or where permitted by law.
  • Prevent fraud, protect our Services, and comply with legal obligations.

How We Share Personal Information

We may share your personal information with trusted third parties that help us operate our business, including:

  • Shopify and Shopify-related services.
  • Payment processors.
  • Shipping carriers and fulfillment partners.
  • Customer support and technology providers.
  • Marketing and advertising partners, including email marketing services such as Klaviyo.

These service providers only receive information necessary to perform their services.

Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information related to your use of our store to provide and improve its services.

Information you submit through our store may be shared with Shopify and third-party providers that support payments, analytics, security, fulfillment, and other store operations.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our Services, improve website performance, and support marketing activities.

You may manage cookie preferences through your browser settings.

Marketing Communications

If you subscribe to our marketing communications, we may send you promotional emails, updates, and offers.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party services you visit.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of consent.

If you believe a child has provided personal information to us, please contact us so we can review and address the request.

Data Security and Retention

We use reasonable measures to protect your personal information. However, no online service can guarantee complete security.

We retain personal information only as long as necessary to provide our Services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

  • The right to request access to your personal information.
  • The right to request correction of inaccurate information.
  • The right to request deletion of personal information where applicable.
  • The right to manage marketing communication preferences.

To exercise applicable privacy rights, contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, or legal requirements.

When changes are made, we will update the "Last updated" date at the top of this policy.

Contact

If you have questions about our privacy practices or this Privacy Policy, please contact us:

WoofNexa
Email: support@woofnexa.com
Website: woofnexa.com