Shipping Policy

Last updated: September 18, 2026

We ship orders from WoofNexa to the destinations available at checkout. Available shipping methods, destinations, and shipping charges are displayed during checkout before you complete your purchase.

Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed. Orders are not normally processed on weekends or public holidays. During sales, promotions, or periods of unusually high order volume, processing may take longer.

Delivery Times

Estimated delivery times are provided at checkout and are estimates rather than guarantees. Delivery times can vary depending on destination, carrier, customs procedures, weather, and other circumstances outside our reasonable control.

Tracking

When tracking is available for your shipping method, we will provide tracking information after your order has been dispatched.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other charges may apply depending on the destination and applicable law. Unless explicitly stated at checkout, these charges are the customer's responsibility.

Address Accuracy

Please make sure your shipping address is correct before completing your order. If you need to correct an address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Delayed, or Damaged Shipments

If your shipment is delayed, appears lost, or arrives damaged, contact us at woofnexa.store@gmail.com with your order number. We will assist you with the carrier or other appropriate next steps.

Contact

WoofNexa
40 Εκκλησιών 14, 661 32 Δράμα, Greece
Email: woofnexa.store@gmail.com