Return & Refund Policy
Return & Refund Policy
Last updated: September 18, 2026
At WoofNexa, we want you to be happy with your purchase. If you are not satisfied, you may request a return in accordance with this policy and any mandatory consumer rights that apply to you.
Returns
We accept eligible returns requested within 30 days after delivery. Items must be unused, in their original condition, and returned with original packaging and accessories where applicable.
For hygiene, safety, or other legitimate reasons, certain products may be excluded from voluntary returns where permitted by law. Any mandatory statutory rights remain unaffected.
EU/EEA Right of Withdrawal
If you are a consumer in the European Union or European Economic Area, you generally have a legal right to withdraw from an online purchase within 14 days of receiving the last item in your order, subject to applicable legal exceptions. This statutory right is separate from our voluntary 30-day return policy. If you exercise a statutory withdrawal right, the applicable rules on refunds, return shipping, and exceptions under EU law apply.
How to Request a Return
Email us at woofnexa.store@gmail.com with your order number, the item(s) you want to return, and the reason for the return. Do not send an item back until we provide return instructions.
Return Shipping
Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for the cost of returning an item under our voluntary return policy. If an item arrives damaged, defective, or incorrect, contact us promptly and we will provide appropriate instructions.
Refunds
Once we receive and inspect an eligible return, we will process the refund to the original payment method. Refund timing depends on your payment provider. Original shipping charges are generally non-refundable unless required by applicable law or the return is due to our error or a defective item.
Damaged or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, contact us at woofnexa.store@gmail.com with your order number and photos of the issue. We will work with you to resolve the problem.
Contact
WoofNexa
40 Εκκλησιών 14, 661 32 Δράμα, Greece
Email: woofnexa.store@gmail.com