Refund Policy

Returns & Refunds

We want you and your dog to be happy with your order. If you are not satisfied, contact us at woofnexa.store@gmail.com within 30 days of delivery to request a return.

Eligibility

• Items should be unused and in their original condition and packaging where practical.
• Opened or used items may not be eligible for return for hygiene or safety reasons, unless defective or damaged.
• Final-sale items, if specifically identified at the time of purchase, are not eligible unless defective.

Damaged or incorrect items

If an order arrives damaged, defective, or incorrect, contact us within 7 days with the order number and clear photos. We will review the issue and, where appropriate, arrange a replacement or refund.

Return shipping

Unless an item is defective, damaged, or incorrect, return shipping is normally the customer's responsibility. Return instructions will be provided after approval.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and reviewed. Original shipping charges are generally non-refundable unless required by applicable law or the order was defective, damaged, or incorrect.

This policy does not limit mandatory consumer rights applicable in your country or region.